Privacy Policy

Last updated: January 1, 2026

SoloFix Appliance Repair ("SoloFix," "we," "us," or "our") operates the website https://solofixappliancerepair.com and all associated subdomains. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or contact us for appliance repair services.

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact information — your name, phone number, and email address when you submit a booking request or contact us.
  • Service information — the type of appliance, brand, problem description, and ZIP code you provide when requesting a repair.
  • Communication records — records of your communications with us by phone, email, or through the website.

We also automatically collect certain technical information when you visit our website:

  • Usage data — pages visited, time spent, browser type, operating system, and device type.
  • Referrer data — the website or search engine that referred you to us, including any search query used (where visible in the referrer URL).
  • IP address — stored only as a one-way cryptographic hash (we cannot recover your actual IP address from our records).

2. How We Use Your Information

We use the information we collect to:

  • Schedule and confirm your appliance repair appointment.
  • Contact you by phone or email to follow up on your repair request.
  • Provide customer support and respond to your inquiries.
  • Improve our website, services, and marketing based on usage patterns.
  • Send you service updates or appointment reminders related to your repair.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

  • Service fulfillment — with the SoloFix technician assigned to your repair, solely to complete the job.
  • Legal compliance — if required by law, court order, or governmental authority.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, with notice provided to you.

4. Cookies and Tracking

Our website uses session cookies necessary for the booking form and security features (CSRF protection). We also use first-party analytics to understand how visitors use our site — this data is stored on our own servers and not shared with third-party advertising platforms.

We do not use Google Analytics, Facebook Pixel, or other third-party tracking scripts that transmit your data to external parties for advertising purposes.

5. Data Retention

We retain your booking and contact information for up to 3 years to support our service warranty and customer relationship management. Visitor analytics data is retained for up to 12 months. You may request deletion of your personal data at any time by contacting us.

6. Your Rights

Depending on your state of residence, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Opt out of marketing communications at any time.

To exercise any of these rights, contact us at service@solofixappliancerepair.com or call (408) 689-6922.

7. Security

We implement industry-standard security measures to protect your personal information, including HTTPS encryption, hashed storage of IP addresses, and CSRF token protection on all forms. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: